TERMS AND CONDITIONS
TERMS AND CONDITIONS Last Updated: 30th January 2026
INTRODUCTION These Terms and Conditions (“Terms”) govern your use of the website operated by Skinny Ltd (Trading As Alter Edit), a company incorporated in England and Wales with company number 04789245, whose registered office is at 53 Underhill Road, London SE22 0QR (“we”, “us”, “our”, “Alter Edit”, “AE” or the “Company”). By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our website or services.
DEFINITIONS “Account” means your user account created on our website. “Digital Products” means downloadable content, software, online courses, digital files, or other digital goods provided by us. “Offline Services” means design work, consultancy, training, coaching, or other services provided in person or remotely. “Products” means both Digital Products and any physical products we offer. “Services” means both Digital Products and Offline Services. “Website” means thealteredit.com. “You” or “Customer” means the person or entity purchasing our products or services.
ACCEPTANCE OF TERMS By using our website or purchasing our products or services, you confirm that you are at least 18 years old or have parental/guardian consent. You confirm you have the legal capacity to enter into these Terms. You agree that all information provided is accurate and complete, and you will comply with all applicable laws and regulations.
PRODUCTS AND SERVICES 4.1 Digital Products. Our Digital Products may include, but are not limited to, downloadable content, online courses, software tools, and digital templates. 4.2 Offline Services. Our Offline Services may include graphic design, business consultancy, coaching sessions, and bespoke advisory services. 4.3 Product Descriptions. We make every effort to ensure descriptions are accurate. However, we do not warrant that descriptions are error-free, complete, or current.
ORDERING AND PAYMENT 5.1 Order Process. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order. Prices are displayed in GBP and include VAT where applicable. We may change prices at any time without notice. 5.2 Payment Terms. Payment is required in full before delivery of Digital Products. For Offline Services, payment terms will be specified in the relevant service agreement. We accept payment by credit card, debit card, PayPal, or other methods as displayed. All payments are processed securely through third-party payment providers. 5.3 Failed Payments. If payment fails or is disputed, we may suspend or terminate access to Digital Products, cancel scheduled services, and pursue collection of outstanding amounts.
DELIVERY AND ACCESS 6.1 Digital Products. Some Digital Products may require a third-party account, such as Canva or Wix, to access or edit. Where applicable, the required account type will be stated in the product description. Access to third-party platforms is subject to the terms of those providers. Download links are active for 30 days from the date of purchase. Customers must download and securely store their files within this period. After 30 days, Alter Edit is under no obligation to provide replacement links or files. 6.2 Offline Services. Service delivery will be arranged separately and confirmed in writing. Location, timing, and delivery method will be agreed in advance. We may deliver services remotely via video conferencing technology.
INTELLECTUAL PROPERTY RIGHTS 7.1 Our Rights. All content, materials, and intellectual property remain our property. You receive a limited, non-exclusive licence to use Digital Products for personal or internal business use. You may not resell, redistribute, or commercially exploit our products without written permission. 7.2 Restrictions. You must not copy, modify, or create derivative works of our content. You must not remove proprietary markings or share login credentials for unauthorised access. 7.3 User Generated Content. Any content you provide to us may be used for business purposes including marketing, subject to our Privacy Policy. 7.4 Stock Images and Templates. All stock images and templates are licensed, not sold. You may use them for personal or commercial projects across your own brands or client projects. You may not resell, redistribute, or include them in competing products such as stock libraries or marketplaces. 7.5 Premium Brand Guides. Premium Brand Guides are licensed on a single-brand, one-seat basis. This means the guide may only be used for one brand identity and by one user. Additional brands or clients require the purchase of additional licences. 7.6 AI-Generated Assets. Some products may incorporate assets created with third-party AI tools under the creative direction of Alter Edit. By purchasing these products, you agree to comply with any additional restrictions set by those AI platforms.
REFUNDS AND CANCELLATIONS 8.1 Digital Products. Due to the nature of digital content, all sales are final once the download or access has been initiated. This is in accordance with the Consumer Rights Act 2015 regarding digital content. We may provide refunds at our sole discretion in cases of technical defects or duplicate purchases made in error. 8.2 Offline Services. Cancellations made more than 48 hours before scheduled delivery may receive a full refund. Cancellations made within 48 hours may incur a cancellation fee. No refunds are provided for services already delivered. 8.3 Refund Process. Refund requests must be made in writing within 14 days of purchase. Approved refunds will be processed within 14 business days using the original payment method.
WARRANTIES AND DISCLAIMERS 9.1 Limited Warranty. We warrant that Digital Products will be substantially as described and Offline Services will be performed with reasonable skill and care. 9.2 Disclaimers. To the maximum extent permitted by law, products and services are provided “as is” without warranty. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation.
LIMITATION OF LIABILITY 10.1 Liability Limits. Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific product or service giving rise to the claim. 10.2 Excluded Damages. We shall not be liable for indirect, consequential, or special damages, including loss of profits, revenue, or data. 10.3 Legal Exceptions. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by English law.
DATA PROTECTION AND PRIVACY We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018. By using our services, you consent to such processing.
ACCEPTABLE USE You agree not to use our website or services for unlawful purposes. You must not interfere with our systems or security, nor attempt to gain unauthorised access to our networks.
ACCOUNT TERMS You are responsible for maintaining account security and providing accurate information. We may suspend or terminate accounts immediately if you breach these Terms, engage in fraudulent activity, or fail to pay outstanding amounts.
THIRD PARTY SERVICES Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party services or platforms.
FORCE MAJEURE We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, terrorism, or government actions.
GENERAL PROVISIONS 16.1 Entire Agreement. These Terms constitute the entire agreement between you and us regarding the subject matter herein. 16.2 Amendments. We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after changes constitutes acceptance of the new terms. 16.3 Severability. If any provision is found to be invalid, the remaining provisions shall remain in full force and effect. 16.4 Assignment. You may not assign your rights under these Terms without our written consent.
GOVERNING LAW AND JURISDICTION These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
COMPLAINTS PROCEDURE If you have a complaint, please contact us at support@thealteredit.com with details of your concern. We will acknowledge your complaint within 2 business days and provide a full response within 14 business days.
CONTACT INFORMATION
Skinny Ltd. (Trading As Alter Edit) Company Number: 047892
Email: support@thealteredit.com
Website: thealteredit.com